CASE STUDY

Discover How this Auto Dealer Group Revealed $30m of Inventory Anomalies from a Simple One-day Digital Audit

Audit Time Dramatically Reduced as Group Financial Controller for 37-site Dealer Group Cuts Inventory Count and Reconciliation from 5 Weeks to just 1 Day

Learn from their transformation:

  • A franchise dealer with 37 sites and over 12,000 vehicle assets switched from manual inventory auditing to digital auditing
  • Time taken to complete a full inventory count was reduced from five weeks to a single day
  • Manual audit anomalies totalling $30m across 1,493 vehicles were discovered in the first digital audit, along with a range of quantified risks and suggested remedies
  • Improvements in inventory control and management have reduced or eliminated almost all anomalies and the financial risks associated with them

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The Problem

The dealer’s Group Finance Controller recognized the inefficiency of a manual group-wide inventory audit taking over five weeks to complete and the resulting degradation of data when it had finally been collated.

Dealer staff had shown a high level of resistance to the manual audit process due to the impact it had on business-as-usual activities, particularly face-to-face customer sales. This led to audits being conducted infrequently, with significant gaps and errors appearing in the audit data provided.

There were also management concerns regarding the amount of skilled resource (finance professionals) being tied up by the manual audit process and the impact of this on the business.

A New Approach

  1. Following consultation with the management team and members of staff involved in the existing manual audit process, the financial controller put forward a proposal outlining how the LotCount solution would be implemented across the business.

    With no software to install or specialist equipment required, the new digital audit system was up and running quickly, with help available from dedicated on-boarding staff to assist at every step.

  2. Staff were invited to a one-day training workshop to familiarize them with LotCount and demonstrate the app-based data collection process. This was primarily to ensure the team was all on-board with the new process and had a strong understanding. The system is simple to use and does not require any specific training.
  3. Supported by LotCount, the dealer team (mainly dealership admin staff rather than finance professionals) was then tasked with auditing all 12,000 assets across 37 sites on a single day.
  4. Data was gathered across the sites, consolidated and reconciled using the cloud-based platform, and presented for immediate review to the dealer management team.

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Initial Findings

Of the 12,487 assets held by the dealer, 11,637 were seen on the first day of the audit. Those not seen were reissued for audit until all stock was verified and accounted for.

A large number of anomalies were discovered which had been invisible using the manual audit process, these included: 

67 vehicles were found on sites that not been recorded on the dealer management system

This highlighted a major gap in the asset adoption process and a potential $1.3m gap in funding

259 vehicles had been sold but not yet invoiced

This is a significant missed cashflow opportunity and a potential $6.6m ‘sale out of trust’ issue.
Following the audit discoveries, the dealer group added just under $300k in revenue within 2 working days.

497 vehicles were recorded at incorrect sites

A dealer stock management issue which distorted individual dealership KPIs and resulted in $11m of finance appearing in the wrong dealership accounts

264 assets had already gone to auction but were not recorded on the dealer management system

A further dealer stock management issue and a potential $4.2m ‘sale out of trust issue’

274 assets without documentation

Potential for fraud and other operational risks and funding adjustments of $6.3m

132 assets showed on the dealer management system but were not yet delivered to the dealership

Potential $1.8m in over-funding
“What used to take over 5 weeks and filled me with dread, now takes a day and I look forward to it”

Results and Management Actions

In total, $30m worth of anomalies across c. 1,500 vehicles were discovered and highlighted for remedial action.

The key stock management issues were immediately visible to the dealer management team, meaning they could:

  • Take remedial action to improve controls in the logistics and management of physical stock, including the implementation of more frequent (bi-monthly) audits.
  • Adjust stock funding facilities to reconcile with the actual assets in stock, with a considerable saving in finance costs.
  • Improve management insight and ensure better, more informed strategic decision-making by adopting LotCount as a core risk management tool within the dealer group.
  • Make operational cost savings, including the use of admin staff rather than finance professionals.

Get your FREE customized report to reveal your potential financial benefits, using real data from 1 million+ vehicle assets audited

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Introducing LotCount: The Simple, Accurate, and Secure Vehicle Auditing Solution for Dealerships

This technology has revolutionized the way dealerships audit their inventory, eliminating the need for a manual auditing process that's inefficient, time-consuming, and prone to errors.

  • LotCount provides a simple, accurate, and secure vehicle auditing software that works with any standard smartphone
  • Multiple people can simultaneously conduct an audit or multiple audits, making it possible to verify every asset required in minutes
  • The LotCount platform automatically validates and reconciles every asset, without the need for additional barcoding, tagging, or labelling. This results in quick, robust, and informative audits that are consistent, irrespective of whoever conducts them
  • Anomalies can be easily identified for follow-up and action, enabling managers to have certainty over their processes and vehicle inventory
  • Using LotCount, dealerships can save time and money, improve controls, and make better-informed decisions
Graphic showing the process of Inventory count, real-time, multi-site consolidation, delivering financial results
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